Support is available to assist with questions, account-related issues, technical concerns or general feedback. Contact the team any time for help with deposits, withdrawals, KYC queries or site performance problems. Use live chat for immediate assistance, email for detailed requests, or call during business hours. We aim to resolve account and technical matters promptly and clearly. Responses vary by channel but we keep you informed.
| Department | Contact |
|---|---|
| Customer support | [email protected] - Live chat and email for account-related issues and technical concerns; use chat for quick help or email for detailed records |
| General enquiries | [email protected] - Billing, payments, promotions and general feedback |
| Affiliate enquiries | [email protected] - Partnership requests and tracking queries |
| Phone | +61 2 9374 5821 - Mon-Fri, 09:00-18:00 AEST |
| Working hours | 24/7 live chat; phone hours as listed above |
Contact by email
Email is the preferred contact method for detailed requests, account matters or any situation that needs documents or an explanation. Please include a clear subject line, your full name, account ID and up-to-date contact details to speed things up. Missing or vague information can cause delays, so double-check your email and attachments before sending.
Contact Form
Response Time
Need help with your account, a payment or a bonus? Live chat is available 24/7 for quick questions, or you can email us. Most enquiries are answered within one business day. More complex issues may take longer, depending on their nature and the information needed to resolve them.
Feedback
Got feedback or ideas to improve the site? Send us your suggestions - we review every message carefully and use them to refine features, fix issues and improve the overall user experience. Tell us about page layout, game selection, payments or any glitch you spotted. Your input helps shape updates and makes the casino better for everyone.